Returns & Refunds
1. Returns
Our return period is 30 days. If you return your goods within 30 days, we can offer a refund or exchange where applicable.
To be eligible for a return, your item must be unused, in the same condition as you received it and in its original packaging.
Some types of goods cannot be returned, including:
Gift cards
Downloadable software products
Certain health and personal care items
If you would like to return or exchange an item, please email info@vetkintape.com and wait for a reply from our team before sending the item back. We aim to respond within 5 working days.
To process your return, we may require proof of purchase and the LOT/Batch number from the packaging where applicable. Please do not send your purchase directly back to the manufacturer.
In some situations, only a partial refund may be granted, including:
Books with obvious signs of use
CDs, DVDs or software that have been opened
Items that are no longer in their original condition, are damaged or have missing parts for reasons not caused by us
Items returned more than 30 days after delivery
2. Refunds
Once your return has been received and inspected, we will email you to confirm that we have received it. We will also let you know whether your refund has been approved.
If approved, your refund will be processed to your original payment method. We normally process refunds within approximately 10 working days. Please note that banks and external payment providers may require additional processing time before the funds appear in your account.
3. Late or Missing Refunds
If you have not received your refund yet, please first check your bank or PayPal account. You can then contact your card provider, bank or PayPal, as there may be some processing time before a refund is shown.
If you have completed these steps and still have not received your refund, please contact us at info@vetkintape.com or call +31 53 206 8040.
4. Sale Items
Only regularly priced items may be eligible for a refund. Sale items cannot be refunded unless otherwise required by applicable law.
5. Exchanges
We replace items if they are defective or damaged. If you need to exchange an item for the same product, please email info@vetkintape.com and wait for a reply from our team before sending the item back.
6. Shipping & Returns
If requested by our team, returns should be sent to: VetkinTape, Josink Kolkweg 18, 7545 PS Enschede, The Netherlands.
Unless otherwise agreed, you are responsible for the shipping costs of returning your item. Return shipping costs are non-refundable.
Depending on your location, delivery times for exchanged or replacement products may vary.
If you are returning an item with a value over €25, we recommend using a trackable shipping service. We cannot guarantee receipt of returned parcels that are sent without tracking.
7. Incorrect Address Details & Uncollected Parcels
Customers are responsible for providing complete and correct delivery and contact details when placing an order. Please check your details carefully before completing your purchase.
In some cases, we may still be able to correct an address after an order has been placed. However, once an order has been processed or handed over to the carrier, changes are not always possible.
VetkinTape cannot be held responsible if a parcel cannot be delivered because incorrect or incomplete address or contact information was provided by the customer, or if a parcel is not collected from a pickup point within the carrier’s collection period.
Please be aware that carriers may also charge us additional return-to-sender shipping costs when an undelivered or uncollected parcel is returned. Therefore, if a parcel is returned to us for one of these reasons, we can refund the value of the returned products once the parcel has been received back by us. The original shipping costs will not be refunded.